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Boutique Operation Manager

CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Boutique Operation Manager is in charge of all the support and back store activities (inventory, maintenance, after sales and security) of the Boutique.


Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the House. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.


Key Responsibilities:


Manage the Back Store Team:

  • Ensures good understanding and deployment of the strategy of the house by the team.
  • Manages and animates his/her team to foster collaboration and enthusiasm across roles and missions.
  • Federates and motivates the team towards the achievement of their objectives via follow-up interviews and appraisals.
  • Defines the priority actions for individual skills development and monitors them.
  • Is a supportive and an innovative and pro-active force to his/her team in the search for solutions and optimization of the Boutique.
  • Makes regular reports to the boutique management on the development.


Pilot the Business:

  • Strategic partner to the Boutique Manager.
  • Analyzes the sales and the results of the boutique on a regular basis to make sure of the good progress towards the objective and alerts pro-actively on KPIs with action plans suggested.
  • Is the support of the Sales Managers and Boutique management on the key performance indicators analysis on each business activity: monthly coverage, sell through and slow sellers and accompanies their category action plans with relevant feedback and data.
  • Ensures the implementation and the respect of the Boutique procedures and the boutique charter.
  • Manages the after Sales operations with the Sales Manager in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards.
  • Carries out specific studies necessary for the Boutique Management and is a force of proposal on complementary analysis in connection with the business and the strategy.
  • Guarantees and sets up the necessary security devices and procedures in boutique, goods and people.
  • Responsible of police and mall permits with the support of Admin.
  • Ensures appropriate scheduling of team members in line with local labor law and boutique requirements.
  • Ensures the respect of the budget of boutique purchases.


Stock Management:

  • Manages and organizes stock activities.
  • Responsible for the proper conduct and results of inventories in accordance with procedures.
  • Regularly carries out stock analysis to provide input for optimization.
  • Optimizes the inventory management and follows the objectives of inventories. Supervises rolling inventories and prepares the annual inventory with the team.


To be Ambassador of the Brand:

  • From internal bodies via contribution to projects and in sharing the CHANEL vision with the team.
  • With external bodies in the luxury, retail and fashion sectors as well as with key individuals in mall management.
  • Uses CHANEL brand Image as a filter in decision making.


Your Profile:

  • You have a post graduate degree and an experience of at least 5 years in retail fashion operations.
  • With natural leadership and strong managerial skills.
  • Guarantor of exemplarity, accuracy and detail-oriented mindset.
  • Ability to adapt to an ever-changing environment.
  • Able to federate with excellent interpersonal skills.
  • Passion for projects and is a strong project leader.
  • Organized, rigorous and reliable.
  • Proficient in stock management.
  • Perceives change as an opportunity and remains objective in the face of uncertainty.
  • Curious and innovative, strong analytical skills and result oriented.
  • Sensitive to the fashion environment and its products.
  • With a strong appeal for challenge.
  • Intercultural openness.
  • Mastery of excel and digital.
  • English is a must, Arabic and French would be an advantage.
  • Position based in Riyadh, Saudi Arabia.


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Additional Files

Are you a current Etoile Group employee?

Are you working with any of the Chalhoub Group Joint ventures?