Our Shop Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional guest experience; and ensuring support in the implementation of CRM, customer experience and other key customer and people initiatives in-store.
Key Responsibilities:
- Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner.
- Drive eNPS through people experience initiatives and culture.
- Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
- Offer support to store staff during in-store events.
- Act as the key point of contact with back-office team.
- Ensure click and collect are conducted within SLAs.
- Ensure customer data is properly captured by the team.
- Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc.
- Increase the revenue target of the store.
- Drive sell-throughs within the store.
- Support in-store CX initiatives.
- Provide input to what is working well, what is not working well within the store.
Your Profile:
- 4+ year of store management experience in luxury retail.
- Customer centric with a positive attitude.
- Accurate and detail-oriented.
- Follows and understands procedures.
- Flexible and able to work under pressure.
- Presentable.
- Outgoing and passionate about fashion.
- Excellent team management skills.
- Excellent communication skills and proficient in English and Arabic.
Kindly share your CV at hr.etoilekwt@etoilegroup.com with the subject 'Shop Manager - Aquazzura'.