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Store Manager

Our Store Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, customer experience and other key customer and people initiatives in-store.


Key Responsibilities:

  • Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner.
  • Drive eNPS through people experience initiatives and culture.
  • Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
  • Offer support to store staff during in-store events.
  • Act as the key point of contact with back-office team.
  • Ensure click and collect are conducted within SLAs.
  • Ensure customer data is properly captured by the team.
  • Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc.
  • Increase the revenue target of the store.
  • Drive sell-throughs within the store.
  • Support in-store CX initiatives.
  • Provide input to whats working well, whats not working well within the store.


Your Profile:

  • 4+ year of store management experience in luxury retail.
  • Customer centric with a positive attitude.
  • Accurate and detail-oriented.
  • Follows and understands procedures.
  • Flexible and able to work under pressure.
  • Presentable.
  • Outgoing and passionate about fashion.
  • Excellent team management skills.
  • Excellent communication skills and proficient in English and Arabic.
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Additional Files

Are you a current Etoile Group employee?

Are you working with any of the Chalhoub Group Joint ventures?