As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high-performing team that embodies the brands spirit within the dynamic environment instore.
Key Responsibilities:
Sales Achievement
- Conduct sales analysis, follow up on market trends and monitor the competition’s activity
- Propose ways to improve the business: in store merchandizing, opening hours, product mix
- Produce quantitative and qualitative sales report
- Be present in the shop floor to generate sales and handling VIP customers
Customer Service
- Identify customer potential needs and use initiatives to meet those needs
- Ensure consistency in customer service delivered and handle all complaints
- Ensure building, maintaining and using the customer database
Stock Management
- Enter all received goods and ensure stock control and proper record of all stock movements
- Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
- Prepare for the inventory
General Operations
- Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
- Follow up on different issues with Mall Management such as mall promotions, permits, security
- Monitor customer movement into the shop and detect any theft or violation
- Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability
- Check sales figures, assist in pricing adjustments
- Organize shop layout, merchandise and display items effectively on shelves
- Decorate and animate window displays as per the brand standards and guidelines
- Conduct regular checks on the organization and cleanliness of the stockroom and shelves
- Ensure staff compliance and proper implementation of procedures
- Ensure smooth and effective running of daily activities
Merchandising
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
- Implement all merchandising as per the brand’s visual merchandising guidelines
- Conduct daily walkthroughs to check presentation standards
People Management
- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Can be involved in the recruitment process of Shop Staff and Sales Executives within the domain
- Manage, engage and delegate the responsibilities of the team reporting to him/her
- Conduct the appraisal and assessment of own team members
- Responsible for coaching and training own team members
Communication with different departments
- Reconcile daily reports with Accounting Department
- Ascertain proper labeling and receipt of shipments with PSAS Department
- Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department
Communication with Retail Manager
- Prepare, discuss and set staff monthly objectives
- Supervise stock transfers and present monthly feedback on product movement
- Discuss staff related issues such as annual leaves, confirmations and ensure proper adherence to policies in practice
- Assist in the Development of a succession plan for the Boutique and report on staff performance and progress
- Provide relevant reports on periodic sales, stock movements to assist in buying/buying reviews if necessary
Your Profile:
- Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury footwear and leather goods.
- Strong leadership, business acumen, and passion for delivering world class customer experiences.
- Deep understanding of CRM, luxury clientele and evolving luxury retail trends.
- Excellent communication, people management, and problem-solving skills.